General conditions of sale and use of the website

Terms of Sales


Article 1: Preamble

These general conditions are concluded, on the one hand, by TSA Distribution , located at 52 route de Bischwiller, 67300 Schiltigheim France, registered under number 894303726 hereinafter referred to as "the seller" and, on the other hand, by any person natural or legal entity wishing to make a purchase via the seller's website, hereinafter referred to as "the buyer".

The merchant site www.tsa-distribution.com is an online sales site accessible via the Internet network, open to any user of this network.

Article 2: Purpose

These conditions of sale aim to define the contractual relations between the seller and the buyer as well as the conditions applicable to any purchase made through the seller's site, whether the buyer is a professional or a consumer.

The acquisition of a good or service through this site implies unreserved acceptance by the buyer of these conditions of sale.

These sales conditions will prevail over any other general or specific conditions not expressly approved by the seller.

The seller reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force on the date of the order by the buyer.

Article 3: Characteristics of the goods and services offered

The Site allows TSA Distribution to offer for sale electronic security products (hereinafter referred to as the “Products”) to Internet users browsing the Site (hereinafter referred to as “ www.tsa-distribution.com ”).

The products offered are those which appear in the catalog published on the seller's website.

Each product is accompanied by a description established by the supplier.

These products are offered while stocks last. If, despite its efforts, all or part of the items are unavailable, the seller informs the buyer by email as soon as possible and offers the buyer the possibility of choosing between waiting or canceling the order for the unavailable items free of charge. Available items will be delivered normally.

Article 4: Price

1.1 The prices of the products displayed on the site are indicated in euros and excluding tax (HT) excluding shipping costs. (See Delivery and Shipping Costs).

1.2 The prices indicated do not include order processing, transport and delivery costs as long as they take place in the geographical areas provided for below.

1.3 All orders are payable in Euros.

1.4 In the event of delivery outside the European Union, the buyer is the importer of the product(s) concerned. For all products shipped outside the European Union and particularly to Switzerland, Norway, Martinique, Guadeloupe, Reunion, Guyana, the price will be calculated and invoiced excluding taxes. Customs duties or other local taxes or import duties or state taxes may be required. These rights and sums do not fall under the jurisdiction of TSA Distribution but are the responsibility of the buyer.

1.5 The seller reserves the right to modify its prices at any time. However, the prices applicable to the order are those in force at the time of confirmation of the order.

1.6 The products remain the property of TSA Distribution until full payment of the price.

Article 5: Orders

On the Internet: www.tsa-distribution.com

To place an order, the customer fills their basket accessible on the seller's website, indicates their billing and delivery details after completing their purchase and then makes payment for their order.

After having received confirmation of payment of the order from the banking organization, the customer will receive a summary of his order, including in particular the number of his order, the products ordered as well as their price, these General Terms and Conditions or a link to them , as well as an indication of the probable delivery time.

The seller reserves the right to suspend or refuse the order, in particular in the event that the data communicated by the customer prove to be manifestly erroneous or incomplete.

The seller remains the owner of the products ordered until full payment.

Confirmation of the order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to invoke its own conditions of purchase or other conditions.

All the data provided and the recorded confirmation will be worth proof of the transaction. Confirmation will be worth signing and acceptance of transactions.

Article 6: Right of waiver

In accordance with the law, the customer has the right to notify the seller that he renounces his purchase, without penalty and without giving any reason, within 14 working days from the day after the day of delivery of the product.

Within this period, the customer must notify his intention to renounce by e-mail and return, at his own expense and risk, the product delivered to the head office of TSA Distribution : 52 route de Bischwiller, 67300 Schiltigheim France.

The products must imperatively be returned in their original packaging, undamaged, accompanied by all their accessories, the user manual and the original invoice/delivery note.

The products thus returned must not have been unpacked, unsealed or used in any way.

(Goods that are incomplete, damaged, damaged or soiled by the customer will not be taken back.)

Within 15 days, after acceptance of the return of the goods, the seller undertakes to reimburse any payment, with the exception of shipping costs.

Article 7: Methods of payment

Payment is made by credit card, Visa, Mastercard, Maestro or PayPal.

Our site is the subject of a security system :

The SSL secure server ensures the reliability of the transaction by encrypting all the personal data that is essential to process orders (addresses, e-mail, bank details, etc.) at the time of their entry. During transfers via the Internet, it is then impossible to read them.

The items ordered remain our exclusive property until full payment of the order by the buyer.

Articles 8: Deliveries

  1. Deliveries are made to the address indicated on the order form.

The address provided by the customer to the company will be considered as the place of delivery.

  1. The goods are transported at the seller's risk until delivery of the goods to the delivery address specified by the buyer. From this moment on, the buyer alone assumes the risks. Delivery times are given for information purposes only; if they exceed 30 days from the order, the sales contract may be terminated and the buyer reimbursed.
  2. The order is only delivered to the customer after full payment. The transfer of ownership and the burden of risks takes place when the order is fully paid. The customer is therefore advised of the fact that he alone bears the burden of the risks linked to delivery.
  3. TSA Distribution will exercise the greatest care when receiving and executing product orders and when assessing requests for the provision of services.
  4. If the delivery is delayed or if an order cannot or only partially be executed, the consumer will receive notification of this no later than one month after placing the order. In this case, the consumer has the right to dissolve the contract free of charge and the right to possible compensation.
  5. In the event of dissolution in accordance with the preceding paragraph, TSA Distribution will reimburse as soon as possible but at the latest within 30 days of the dissolution, the amount that the consumer has paid.
  6. If delivery of an ordered product proves impossible, TSA Distribution will endeavor to make a replacement item available. At the latest upon delivery, it will be stipulated in a clear and understandable manner that a replacement item will be delivered. In the case of replacement items, the right of withdrawal cannot be excluded. Return costs are borne by TSA Distribution .
  7. The risk of damage and/or disappearance of products rests, until the moment of delivery to the consumer, with TSA Distribution , unless expressly agreed otherwise.


The buyer declares to have read and accepted these General Conditions of Sale before placing his order. The validation of the order implies acceptance of these General Conditions of Sale.

Unless proven otherwise, the data recorded by www.tsa-distribution.com constitutes proof of all transactions between TSA Distribution and its customers.

Article 10: Availability

The products offered for sale by TSA Distribution are valid as long as they are presented on the site, and within the limits of available stocks.

In this context, indications on the availability of the products are provided at the time of placing the order. This information coming directly from the suppliers of TSA Distribution , errors or modifications may exceptionally occur. In the event of unavailability of product after placing the order, the buyer will be informed by email, telephone or mail as soon as possible.

Article 11: Liability

The seller, in the online sales process, is bound only by an obligation of means, its responsibility cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusions, viruses, rupture service, or other unintended problems.

The data included on the site are also in good faith.

Article 12: Intellectual property

All elements of the seller's site are and remain the exclusive intellectual property of the latter.

No one is authorized to reproduce, exploit, redistribute, or use in any capacity whatsoever, even partially, elements of the site whether software, visual or sound.

Any simple or hypertext link is strictly prohibited without the express prior written consent of the seller.

Article 13: Personal data

All the personal data necessary for the processing of an order are kept by the seller or his collaborators and may be transmitted to the companies with which the seller - or his suppliers - collaborate(s), when such communication is necessary for the processing of the order. order.

The user also authorizes the seller to use this data to establish statistics in order to improve his site and the goods he offers.

This information may also be used to allow the dissemination, by any means of communication, of information relating to the commercial activities of the seller to its customers.

Finally, the seller keeps the personal data to facilitate subsequent orders.

The seller agrees for the surplus not to disclose the information it has to another company or another company.

The data kept by the seller can be requested at any time and corrected on request.

Article 14: Internet and new technologies

The customer is aware of the restrictions and risks associated with the use of the internet or any other means by which the website is currently or will in the future be made available. The customer is also aware of the risks of storing and transmitting information digitally or electronically.

The customer accepts that the seller cannot be held responsible for any damage caused by the use of the website (as well as any applications) of the seller or the internet, following the aforementioned risks.

The customer also accepts that the electronic communications exchanged and the back-ups made by the seller may serve as proof.

Article 15: Proof

The parties accept, within the framework of their relations, electronic means of proof (for example: e-mail, computer back-ups, etc.).

Article 16: Return by parcel or mail

In addition to the conditions provided for in article 6 of these General Conditions of Sale, the Customer or the recipient of the Order who wishes to exercise his right of withdrawal, legal or contractual, by returning a product by post/parcel must follow the following instructions:

– Use the original packaging to return the product(s) concerned.

– Send the package or mail by Tracked or Registered Letter with acknowledgment of receipt to the following address:

TSA Distribution

To the attention of the Customer Returns Department

52 route de Bischwiller

67300 Schiltigheim



TSA Distribution does not accept parcels or letters addressed postage collect.

If the Customer/recipient of the order is not able to provide proof that he has actually ensured the deposit of the product with a carrier, any risk linked to the return of a product is the responsibility of the Customer or the recipient of the order.


Article 17: Dispute resolution

These conditions of online sale are subject to French law.

In the event of a dispute, the courts of the seller's head office or the Court of Strasbourg have jurisdiction, unless there are binding public order provisions.

TSA Distribution

52 route de Bischwiller

67300 Schiltigheim



When you purchase an item, you agree that: you are responsible for reading the full list of items, choosing the correct part number before committing to purchase it: you are entering into a legally binding contract to purchase an item when you commit to purchase an item and complete the checkout process.

TSA Distribution cannot be held responsible in the event of purchasing an incorrect reference. TSA Distribution reserves the right to refuse full reimbursement.


We may permanently or temporarily terminate or suspend your access to the Service without notice or liability for any reason, including if, in our sole determination, you violate any provision of these Terms or any applicable law or regulation. You may stop using and request to cancel your account and/or all Services at any time.


We reserve the right to limit or prohibit orders that, in our sole judgment, may appear to be from merchants, resellers or distributors.

These restrictions may include orders placed by or from the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time. the order has been placed.

You agree to provide current, complete and accurate order and account information for all orders placed on our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.